Returns are no problem. If you should decide you do not want an article for whatever reason, you have the right to return it to us within 14 working days of receipt.

What to do:
1. Send an e-mail with your return request, the order number and the invoice number to [email protected]

2. Next, download and print the official returns form here. Complete and sign this form and send it back with the returned goods.

3. Send the article back. The article must be returned unused and undamaged. Package the article appropriately and return to the address below: 

Jurianne Matter
Top Naefflaan 37             
1403 EW Bussum

Please ensure that the postage paid to return the item is adequate. If the returned parcel is sent with Track & Trace, then keep your proof of postage in a safe place. We cannot accept returns that are not (adequately) paid for, nor will these be credited. Risk lies with the person returning the article. 

The costs
On receipt of your parcel, we will ensure that the purchase amount is transferred to your bank account as soon as possible. Costs for returning goods are payable by the client, but we will cover the postage costs for the original shipment. 

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